Step 1: Find out the name of the SCORM Cloud course causing the problem.

Step 2: Click SCORM Cloud in the side menu to expand it

Step 3: Navigate to manage in the top bar

Step 4: Search for the content and click on the relevant tile.

Step 5: You might see the warning message

This SCORM content is deleted from SCORM Cloud.

Click Change course

Step 6: Search for the course associated with this content.

Can you find the relevant content? If not go to step 9.

Step 7: Click on the relevant content.

Step 8: Test that the content is working by assigning it to a dummy learner and impersonating it.

If the content still doesn't work... continue to step 10.

Step 9: The content has been deleted from SCORM Cloud.

Upload the content again using these instructions: Upload content into SCORM Cloud

Then come back to xapiapps and repeat steps 1-8.

If the content still doesn't work continue to step 10.

Step 10: The wrong App ID and Secret Key has been entered into xapiapps.

Try installing SCORM Cloud again.

Then repeat steps 1-8.

If you are still experiencing problems, please contact support.